Chapter 1: Introduction to Human Resources in the Hospitality Industry
Overview of Travel, Tourism, and Hospitality Organizations
Managing HR in Hospitality Organizations
HR Responsibilities
HR Challenges
HR and Ethical Concerns
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 2: The Legal Environment of Human Resources Management
Employment Law
The Government’s Role in the Management of HR
An HR Manager’s Review of Significant Employment Legislation in the United States
The International Legal Environment
The Special Role of the Hospitality Unit Manager
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 3: Human Resources Management: Policies and Procedures
HR Policies and Procedures
Steps in HR Policy and Procedure Development
Review for Legal Compliance
Applying Advanced Technology to HR Policies and Procedures
HR Policies and Procedures Documentation and Record Keeping
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 4: Employee On-Boarding: Recruitment and Selection
The On-Boarding Philosophy
Employee Recruitment Procedures
Employee Selection Procedures
Negligent Hiring
Job Offers
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 5: Employee On-Boarding: Orientation and Induction
The New Employee’s First Day
The New Employee Adaptation Process
Orientation Programs and Procedures
Other Early Employment Activities
Employee Handbooks
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 6: Planning Training Programs
Training Overview
Position Analysis
Training Principles
Focus on the Trainer
Formal Process to Plan Training
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
Internet Activities
Chapter 7: Delivering and Evaluating Training Programs
Introduction to Individual On-Job Training
On-Job Training Steps
Other Individual Training Methods
Introduction to Group Training
Preparing for Group Training
Facilitating Group Training
Training Evaluation
HR Terms
For Your Consideration
Case Study: Apply HR Management Principles
